let's talk about today. it's maddening enough. firstly, there were only 7 of us GIRLS working today. Secondly, we're not that competitive nor efficient in answering calls. thirdly, the number of calls & vmails were overwhelming. furthermore, not all 7 of us were answering calls. the result? 55 of out 210 calls were abandoned (average days can be 400 calls with only abt 15 abandoned). not only that, the number of vmails to clear were equivalent to the number over the weekend (meaning sat afterno0n/sun/mon morning). there were hundreds of non delivery cases and uncontactable vendors. probably all in holiday mood.
AND IT'S ALL HER FAULT! SHE JUST HAD TO REARRANGE ALL OF US.
grace said she's always like that. it's no wonder they cant take it. what more us temps who are just staying for a few months? anyway, today was extremely stressful, i had tons of vmails to clear in 4.5hrs, calina had to clear emails & avail at the same time, priya also, grace was handling nasty subs whom we threw to her as well as courier, leaving 3 people to answer the mountaining number of calls. longest call wait was 12mins... which we havent seen in a long time. i seriously needed help, but no one could, not that they didnt want to, but because they were all also extremely busy and stressed. eileen helped me with a few, and i'm grateful for that! the joy that we all felt was indescribable.
AND IT'S ALL HER FAULT! SHE JUST HAD TO REARRANGE ALL OF US.
after that, relived to get out of the foul mood in the morning, i went down to marina sq to meet yiling and the rest! anne marie, ghis and fel were there too, along with yiling's cute little sister. catching up over lunch about what's been happening to us so far was good and it felt great to be around familiar faces and talk till your mouth's dry. yiling showed us the pics of her in canada. we walked around and played with her sister... so cute! and then ate ice cream! we couldnt stop talking because we havent met for a while. we should meet more often. envied yiling's sister because it's just so great to be so innocent with no worries whatsoever. no need to worry about exams, work, personal problems, emotions etc. anyway, had a great time with them.. hopefully able to go bai nian with them during the 15days of cny!
anyway, got a bit of a shock this morning when i realised i'm flying off tmr. havent really packed my personal items yet. dont really know what's going on. i'll miss my bed!! but still excited about it! it's been too long since i've been for a holiday. people are requesting for lots of korean food... and lots of authentic kimchi!! yay!! well anyway, it's good the have some rest from work be it school or a job. ~